Common Questions

Our scheduling is easy! Call us today at (215) 515-6233 or click here to request an appointment. We have convenient appointment times available to meet the demands of your busy schedule.

  • Our clinic in Norristown, North Wales, and Hatfield, PA prides itself on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and get back to living a pain-free life.
  • You have the right to receive physical therapy at any facility you choose. At Total Performance Physical Therapy, you will receive the highest quality care while achieving the results you are in search of.
  • We can eliminate pain without medications, injections or surgery.
  • Physical therapy can help treat just about any orthopedic injury or condition you can think of, including scoliosis, sports injuries, Parkinson’s disease, vertigo, and more.
  • Physical therapists are trained medical experts when it comes to musculoskeletal and neurological conditions. They work closely with physicians to make sure that your treatment plan is as efficient and effective as possible.
  • Rest assured, our therapists are well trained to evaluate and treat your condition. You are in good hands!

Please have your prescription (if applicable) and insurance card handy when you call to book your first appointment. This will enable us to confirm your insurance benefits and provide you with an estimate of coverage.

To bring/keep in mind on your first visit:

  • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
  • Please wear comfortable clothing that allows easy access to your problem areas.
  • Bring any case manager or insurance adjuster contact names, phone numbers, and claim numbers in the event of an automobile accident or worker’s compensation claim.
  • A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
  • Insurance information (we will make a copy of your card).
  • Print out the patient forms, fill them out, and bring them with you. If you are unable to do this, please allow for extra time to fill these out upon your arrival.

You sure can! Everyone can benefit from physical therapy. By working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Call us today at (215) 515-6233 to discuss your current condition or click here to request an appointment now.

  • We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.
  • Your insurance benefits will be determined before your first visit, and you will be informed of what, if any, payment is necessary on your appointment date.

Many people think Direct Access just relates to outpatient physical therapy, but it also includes treatment in pediatric facilities, private home care, school systems, hospitals, and on the sports field. Direct Access is significantly more widespread than the general public realizes.

Another myth is that Direct Access is not available in every state. Direct Access is offered in some form in each of the 50 states and the District of Columbia. Although Direct Access may have significant drawbacks, the groundwork has been built, and the laws will change in the future so you can get the care you need when you need it.

Although insurance is always changing, Cigna, Blue Cross Blue Shield, and many private health insurance companies are covered under Direct Access. As long as the physical therapist establishes a plan of care for the patient, care is covered under Medicare. Just keep in mind that for continued treatment, the physical therapist must have the plan of care approved and signed off by a licensed doctor.

Studies about direct access In physical therapy have shown:

  • Patients reported a higher level of satisfaction when they received physical therapy through Direct Access versus physician referral.
  • Patients receiving physical therapy through direct access versus referral had better outcomes at discharge.

All around, Direct Access is changing the landscape of healthcare. If you or someone you love would like to learn more about Direct Access to physical therapy, or how physical therapy can combat chronic pain of any sort, call our clinic today to schedule an appointment with a Norristown, North Wales, East Norriton, Harleysville, or Hatfield, PA physical therapist.

  • In most cases, insurance will cover a good portion, if not all, of your treatment costs. We understand navigating insurance can be confusing, so Total Performance Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your policy.
  • For more information, visit our insurance plan page, and please do not hesitate to contact our Norristown, North Wales, or Hatfield, PA physical therapy office. We do offer different payment options for your convenience.

For patients who do not have insurance, we offer a self-pay rate, due at the time of service.

  • Although all patients are different, typically, the first session lasts for 1 hour 15 minutes. Each session after that may be 60-75 minutes.
  • The amount of time will be based on your specific needs, and your therapist will discuss this with you. You will most likely see your therapist once or twice per week, to begin with, and as you progress through treatment, your sessions will be more spread out.
  • With physical therapy, it is important to know that the overall goal is to restore pain-free mobility and function and to prevent an injury or pain from recurring. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to manage or eliminate it.
  • Physical therapy is a medical, hands-on approach to relieving pain and restoring function. While every patient’s condition and pain are unique, our physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.
  • Physical therapy is not meant to hurt, but to relieve pain! There is a chance, however, as you restore your mobility that your pain levels will fluctuate. Good communication with our therapist will help minimize any discomfort. Like you, we also want you on your way to full pain relief and back to normal activities as soon as possible.
  • You might experience some temporary soreness from using muscles that are weakened or recovering. Rest assured that this is a normal response to physical therapy treatment and not a cause for concern.
  • Each patient’s diagnosis is different, so together with your referring physician, our therapist will develop a plan of care that is right for you.
  • Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist.

Yes, once you have completed your therapy sessions, your therapist will provide you with an at-home continuing therapy program. We can work with you on determining if equipment may be beneficial, and what exercises would be helpful in your continued recovery.

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